Terms and conditions of sale

The website desbougiespournagel.fr is operated by Hugo Payet, sole trader (entrepreneur individuel, EI), under the trading name Des Bougies pour Nagel, hereinafter “the seller”.

• Address: 8 rue de la Rotonde, 67200 Strasbourg, France (no sales on site)
• SIRET: 514 904 770 00054, Strasbourg Trade and Companies Register (RCS)
• Email: contact@desbougiespournagel.fr
• Phone: +33 7 68 68 72 69

These terms and conditions of sale apply to any order placed on the website by a natural or legal person, hereinafter “the buyer”. Placing an order implies their unreserved acceptance. They take precedence over any other document.

The seller may change them at any time: the applicable version is the one in force on the date of the order. The provisions on the right of withdrawal and the legal guarantees apply to buyers who are consumers.

The products offered are those presented on the website, while stocks last. Each product page describes their essential characteristics. Photographs are as accurate as possible but cannot guarantee an identical appearance, particularly for colours.

Second-hand candle holders. Vintage candle holders (Nagel, BMF, Quist and others) are original period pieces. They may show signs of use or a patina, described and photographed on the product page. As these characteristics are brought to the buyer’s attention before purchase, they do not constitute a lack of conformity.

If an ordered product turns out to be unavailable, the seller informs the buyer as soon as possible and refunds the corresponding amounts.

Prices are shown in euros, all taxes included. The seller is covered by the VAT franchise scheme: VAT not applicable, article 293 B of the French General Tax Code.

Shipping costs are added to the price of the products. They are detailed on the Shipping page and shown before the order is confirmed. The price invoiced is the one displayed at the time of the order.

To order, the buyer:

• adds the chosen products to their cart;
• enters their details and chooses a delivery method;
• checks the order summary and corrects it if necessary;
• accepts these terms and conditions and proceeds to payment.

Confirmation of payment constitutes conclusion of the contract. The seller confirms the order by email. The data recorded by the website constitutes proof of the order and of the transaction.

Payment is due when ordering, by one of the following methods:

• bank card (Visa, Mastercard), on the secure SystemPay platform of Caisse d’Épargne;
• PayPal, for orders with a total amount of up to 200 €, shipping included;
• bank transfer: the order is then processed once the funds are received.

Bank details are entered directly with the payment provider and do not pass through the website. More information on the Secure payment page.

Products are delivered to the address or pickup point given when ordering, within the areas listed on the Shipping page. The usual carriers are Mondial Relay and Colissimo (La Poste).

In-stock products are generally dispatched within 24 working hours after payment is confirmed. Transit times are indicative. Unless a different time is stated when ordering, delivery takes place no later than 30 days after the order. Failing this, a consumer buyer may cancel their order under the conditions laid down in articles L216-6 et seq. of the French Consumer Code.

Parcels are insured against loss, theft and breakage. Risk passes to the consumer buyer when they take physical possession of the products. If a parcel is damaged, they are asked to report it to the seller as soon as possible, with photos.

A consumer buyer has 14 days from receipt of the products to withdraw, without having to give a reason or pay a penalty. They inform the seller of their decision by an unambiguous statement, for example by email to contact@desbougiespournagel.fr or using the form below.

They return the products no later than 14 days after communicating their decision, to the address given by the seller. Return costs are at their expense. Products must be returned complete and in good condition, candles in their original unopened packaging. The buyer may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.

The seller refunds all amounts paid, including the original shipping costs (on the basis of the cheapest delivery method offered), no later than 14 days after being informed of the decision to withdraw. The refund may be withheld until the products have been received. The refund is made using the same payment method as the order, unless otherwise agreed.

The procedure is detailed on the Money-back guarantee page.

Complete and return this form only if you wish to withdraw from your order.

To Hugo Payet, Des Bougies pour Nagel, 8 rue de la Rotonde, 67200 Strasbourg, France, contact@desbougiespournagel.fr:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: …
Received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …

Independently of the right of withdrawal, all products benefit from the legal guarantees:

• Legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code): a consumer buyer has 2 years from delivery to have the goods brought into conformity, by repair or replacement, or failing that a price reduction or cancellation of the sale. They do not have to prove that the defect existed at delivery if it appears within 2 years, or within 12 months for second-hand goods.
• Guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code): the buyer may act within 2 years of discovering the defect and choose between cancellation of the sale and a price reduction.

To claim under a guarantee, simply contact the seller at contact@desbougiespournagel.fr.

The seller is bound only by an obligation of means regarding the operation of the website. It cannot be held liable for the inconveniences inherent in using the internet (service interruption, intrusion, viruses).

Candles must be used in accordance with the usage advice and safety instructions. The seller cannot be held liable for damage resulting from improper use.

The texts, photographs, 3D renderings, logos and graphic elements of the website are the exclusive property of Hugo Payet, unless otherwise stated. Any reproduction, even partial, without prior written permission is prohibited.

The data collected when you order is necessary to process it: delivery, invoicing, after-sales service. How it is used and your rights are detailed in our privacy policy.

Order forms and invoices are archived on a reliable and durable medium constituting a faithful copy, within the meaning of article 1379 of the French Civil Code. The seller’s computerised records are deemed proof between the parties of communications, orders, payments and transactions.

For any order of €120 or more, the seller keeps the contract for 10 years and guarantees the buyer access to it on simple request.

In the event of a problem, the buyer is invited to contact the seller first to find an amicable solution.

Failing agreement, a consumer buyer may refer the matter free of charge to the consumer mediator to which the seller belongs: [TO BE COMPLETED: name of the mediator, postal address and website].

These terms and conditions are governed by French law. Failing an amicable or mediated resolution, any dispute falls within the jurisdiction of the competent courts under ordinary law. A consumer buyer may in particular bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred.